“I don’t think of resilience as bouncing back. There is no ‘back.’ Clocks don’t go backwards. Calendars don’t go backwards.
We’re moving forward. And the ability for people to move forward with hope is when you see resilience helping them bounce forward through that and then building trust.
Every action, every decision you make throughout this crisis, is either going to build trust or degrade from it.”
Eric McNulty, associate director of the National Preparedness Leadership Initiative at Harvard University,
in this week’s Three Big Points podcast episode, “Leading Through a Crisis Day by Day”